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Bomgar

Bomgar enhances support by letting technicians or instructional designers view and/or control remote computers and mobile devices over the internet. A support rep can see what you see and/or control your computer for support.

Benefits and Key Features

  • Respond efficiently to support inquiries.
  • Seeing the screen helps representatives see exactly what you’re seeing.
  • Computer control to assist showing users what representatives are saying.

Available To

IS Staff and Instructional Designers.

Getting Started

Already scheduled an appointment with an IS or ID representative? Head over to the support portal and select their name to begin a remote session.

Helpful Information

Submit a ticket using the:
MCPHS Online Ticketing System

Off-campus access

Phone support:
Available 24/7/365
617.732.2170

E-mail:
helpdesk@mcphs.edu

Locations:

Boston
3rd Floor Tech Center
Matricaria Building

Manchester
Brant Building
Room 130

Worcester
19 Foster Street
2nd Floor