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Telephony

The MCPHS University telephone system accommodates more than 2,000 lines and extensions serving the Boston, Worcester, Manchester, and Newton Campuses. We provide University departments with a wide range of business telephone services, from office phones, voice mail, long distance, international, and global dialing services, and conference phones, to advanced call routing and automated attendant systems.

See the links below for more information on the setup and use of the phone set in your office, or for questions regarding voicemail services, click here.

Frequently Asked Questions

If your phone screen is on but does not have a dial tone, remove the two cabled from the back of the phone and reconnect them. After 30 seconds, once the phone returns to normal, pick up the handset again. If you still do not have a dial tone, please contact the Help Desk for further assistance.

To change or update the name displayed on your extension, please contact the Help Desk with your extension number and the name it should be changed to.

Helpful Information

Submit a ticket using the:
MCPHS Online Ticketing System

Off-campus access

Phone support:
Available 24/7/365
617.732.2170

E-mail:
helpdesk@mcphs.edu

Locations:

Boston
3rd Floor Tech Center
Matricaria Building

Manchester
Brant Building
Room 130

Worcester
19 Foster Street
2nd Floor