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Help Desk

Overview

The Help Desk provides first-level technical support to all faculty, staff, and students of MCPHS University in a professional and informative manner. The Help Desk is dedicated to servicing the computer and technology support needs of all users by providing detailed resolutions and general system information for common problems.

Services

The Help Desk provides first level support to all MCPHS students, faculty, staff, and guests. Help Desk services include, but are not limited to:

  • Accounts & Access
  • Wireless/Internet access
  • Computer hardware
  • Software installs
  • Loaner equipment
  • Classroom technology support
  • Videoconferencing / DE setup
  • Printer setup / maintenance
  • Communication & Collaboration tools
  • ID badges

The Help Desk is unable to provide hardware support for student or any non-University owned devices.

Hours of Operation

Standard Help Desk in-person support is provided Monday through Friday from 8:00am – 5:00pm. Hours may be extended or shortened due to finals, semester breaks, holidays, etc. In-person support hours vary by campus:

  • Boston: Monday – Thursday, 7:30am – 9:00pm | Friday, 7:30am – 5:00pm
  • Worcester: Monday – Friday, 8:00am – 5:00pm
  • Manchester: Monday – Friday, 8:00am – 4:00pm

Help Desk phone support is available 24/7/365.

Spring 2020 Changes

The Help Desk staff continue to be available to remotely support students, faculty and staff via our online ticketing system, email and phone. Phone support is available 24/7 at 617-732-2170.  On campus Help Desks will not be open for standard walk-in service. Staff will support the University community via remote support tools and in-person service as needed. Please contact the Help Desk to schedule an appointment if there's an urgent need for in-person assistance.

In addition to our standard hours of operation, Help Desk staff will be monitoring tickets, email and phones on Saturday and Sunday's from 12pm-4pm.

Helpful Information

Submit a ticket using the:
MCPHS Online Ticketing System

Off-campus access

Phone support:
Available 24/7/365
617.732.2170

E-mail:
helpdesk@mcphs.edu

Locations:

Boston
3rd Floor Tech Center
Matricaria Building

Manchester
Brant Building
Room 130

Worcester
19 Foster Street
2nd Floor